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Privacy Policy

Snowflake Bansko

Snowflake Bansko respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation or contacting us.

This Privacy Policy explains what information we may collect, why we use it and how you can contact us regarding your personal data.

1. Information We Collect

When you make a reservation or contact us, we may collect information such as:

  • First and last name

  • Email address

  • Telephone number

  • Reservation dates

  • Information required for ski or snowboard lessons

  • Information required for equipment rental, such as age, height, boot size and ability level

  • Special requests or information that you voluntarily provide

We may also receive basic technical information relating to the use of our website, such as device, browser and website usage information.

2. How We Use Your Information

We use personal information when necessary to:

  • Process and manage reservations

  • Arrange ski and snowboard lessons

  • Prepare reserved rental equipment

  • Contact you regarding your reservation

  • Confirm lesson times and availability

  • Respond to questions and requests

  • Process payments where applicable

  • Maintain and improve our website and services

  • Comply with applicable legal obligations

3. Legal Basis for Processing

Where applicable under data protection law, we process personal information because it is necessary to provide the services you request, to take steps related to a reservation or contract, to comply with legal obligations, or on the basis of our legitimate business interests.

Where consent is legally required, we will request it separately.

4. Payments

If online payment is available, payment transactions may be processed by an authorised third-party payment provider.

Snowflake Bansko does not collect or store full payment-card details through the reservation form. Payment information is processed securely by the relevant payment provider according to its own privacy and security policies.

5. Sharing of Personal Information

We do not sell or rent your personal information.

Information may be shared only where reasonably necessary with service providers that help us operate the website, process reservations or payments, communicate with customers or comply with legal requirements.

Such providers may process information according to their own privacy policies and applicable data-protection requirements.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, managing reservations, maintaining appropriate business records and complying with legal obligations.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for the website to function and, depending on the features enabled, to understand how visitors use the website.

Where required, visitors will be given appropriate choices regarding non-essential cookies.

8. Your Rights

Under applicable data-protection law, including the GDPR where applicable, you may have the right to request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your information where legally applicable

  • Restriction of certain processing

  • Objection to certain processing

  • A copy of certain information in a portable format

  • Withdrawal of consent where processing is based on consent

You may also have the right to lodge a complaint with the competent data-protection authority.

9. Third-Party Services

Our website may contain links to or use services provided by third parties, such as website hosting, maps, communication or payment services.

Those services may process information according to their own privacy policies. Snowflake Bansko is not responsible for the privacy practices of independent third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or legal requirements change.

The latest version will be published on this page.

11. Contact

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Snowflake Bansko
Pitu Guli 1 Str.
2770 Bansko, Bulgaria
Phone: +359 899 252 880
Phone: +359 897 719 992
Email: snowflakeskischool@gmail.com

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