Cancellation Policy
Snowflake Bansko
We understand that plans can change. This Cancellation Policy applies to ski and snowboard lessons and equipment reservations made through Snowflake Bansko.
1. Lesson Cancellations – More Than 7 Days Before
If a lesson is cancelled more than 7 days before the first booked lesson, the 20% lesson deposit will be refunded.
Any applicable payment or bank processing fees that are not returned by the payment provider may be deducted from the refund.
2. Cancellations Between 7 Days and 48 Hours Before
If a lesson is cancelled between 7 days and 48 hours before the scheduled lesson, the 20% deposit is non-refundable.
Subject to instructor availability, the deposit may be transferred once to another lesson date during the same winter season.
3. Cancellations Less Than 48 Hours Before / No-Show
Cancellations made less than 48 hours before the scheduled lesson and failure to attend a booked lesson are non-refundable.
The lesson deposit cannot be transferred to another date unless otherwise agreed by Snowflake Bansko.
4. Late Arrival
Customers are responsible for arriving at the agreed meeting point on time and ready for the lesson.
If a customer arrives late, the lesson will still finish at the originally scheduled time. The lesson cannot normally be extended because another lesson may be scheduled afterwards.
Please allow sufficient time for gondola queues, lift-pass purchase and travel to the meeting point.
5. Cancellation by Snowflake Bansko
If Snowflake Bansko is unable to provide a confirmed lesson, we will offer an alternative lesson date or time whenever possible.
If a suitable alternative cannot be arranged, any amount paid for the affected lesson will be refunded.
6. Weather, Lift and Mountain Conditions
Skiing and snowboarding are outdoor activities and normal changes in weather, snow conditions or visibility do not automatically constitute grounds for cancellation or refund.
If the ski area or necessary lift facilities are closed, or conditions make it objectively impossible for the booked lesson to take place, Snowflake Bansko will offer an alternative date or time where possible.
If the affected lesson cannot be rescheduled, the amount paid for that lesson will be refunded.
7. Equipment Rental Reservations
Equipment reserved through the Snowflake Bansko website does not currently require advance payment.
Equipment reservations may therefore be cancelled without a cancellation fee.
Online rental prices apply to equipment reserved in advance through our website and are subject to availability.
8. Changes to a Booking
Requests to change lesson dates, times, number of participants or other booking details should be made as early as possible.
Changes are subject to instructor and equipment availability and cannot always be guaranteed.
9. Refund Processing
Where a refund is due, it will be returned using the original payment method whenever reasonably possible.
The time required for the refund to appear may depend on the bank or payment provider.
10. Contact
For cancellations or changes to your reservation, please contact:
Snowflake Bansko
Pitu Guli 1 Str.
2770 Bansko, Bulgaria
Phone: +359 899 252 880
Phone: +359 897 719 992
Email: snowflakeskischool@gmail.com